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On receipt of your complaint, we will contact you within two (2) working days to acknowledge receipt of the complaint.
If we cannot resolve it immediately, we will aim to resolve your complaint within five (5) working days.
If we cannot resolve the problem within five (5) working days, we will communicate to you as to when you can expect us to resolve the matter.
Please indicate in your complaint whether you wish to receive a response to your compliant. In general, feedback will be provided at the end of the complaint handling process. Please provide more of your preferred method of communication other than the email used to lodge your complaint. Thank you for your understanding and co-operation.
